Returns & Exchanges
At GroomsDay, we strive for perfection in every order, but if you are not completely satisfied, we offer a 30-day window for returns on non-personalized items. Please note that custom-engraved or personalized products are final sale unless they arrive damaged or defective.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.
Await Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Pack Securely
Place the items in their original packaging, ensuring all tags and components are included to prevent damage during transit.
Receive Your Refund
Once we receive and inspect your returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing